Shipping policy

In-stock items are typically processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Made-to-order items are produced just for you, so they carry a longer lead time. Please allow 2–3 weeks for production before your order ships. This production time is separate from the shipping transit time below.

If your order contains both in-stock and made-to-order items, your entire order will ship together once the made-to-order items are ready.

You’ll receive a confirmation email with tracking once your order is on its way. During high-volume periods, processing may take a little longer, and we’ll notify you if there’s a significant delay.

Shipping Rates

Shipping charges are calculated at checkout based on your location, package weight, and the shipping method you select. Your total shipping cost will be shown before you complete your purchase.

Delivery Estimates

Delivery estimates begin once your order ships (after any production time for made-to-order items) and vary by destination and the shipping method chosen at checkout. Estimated transit times are shown at checkout.

Shipping Destinations

We ship worldwide.

International orders: Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in your order total and are collected separately by your local customs authority.

Order Tracking

Once your order ships, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 2 business days of delivery with photos of the damage and packaging so we can help resolve the issue quickly.

For lost packages, please reach out within 2 business days of the expected delivery date and we’ll work with the carrier to locate your order or determine next steps.

Flipside Customs is not responsible for delays caused by the carrier once a package has been handed off.

Incorrect Shipping Address

Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible and we’ll do our best to correct it before the order ships.

Questions?

If you have any questions about your order or our shipping policy, please contact us at isaiah@flipsidecustoms.com and we’ll be happy to help.